Orders and delivery
How fast will I receive my key?
Your product key is emailed to you once payment clears, usually within two minutes. If it has not arrived, check your spam folder first, then contact us.
Is anything shipped to me?
No. Every product we sell is digital. There is nothing to ship and no delivery address is required.
I did not receive my email.
Check your spam or promotions folder. If it is not there, contact us with your order number and we will resend it.
Licences
Are the licences permanent?
Perpetual licences (Windows, Office, Windows Server) are one-time purchases and remain valid. Subscription products state their term in the product title and expire at the end of that term.
Will the key still work if I reinstall Windows?
Reinstalling on the same device keeps the key valid. If you have changed to a different device, contact us.
Can I use one key on several computers?
A single-device licence activates one computer. If you need more, buy a multi-device licence or several single licences.
Are these licences region-locked?
No. The licences we sell carry no region restrictions.
Payment and refunds
Which payment methods do you accept?
The payment methods available to you are shown at checkout.
Can I get a refund?
Yes. See our refund policy. In short: if a key does not activate, we replace it or refund you within 14 days.
Do you provide an invoice?
Yes. An invoice is emailed with your order.
Installation
I cannot activate my key.
Contact us with your order number and a description of the error. We will either walk you through it or replace the key.
Do you offer installation help?
Yes. Support is included with every purchase, over email or a remote session.